Refund policy

Procedure for return of goods

 

The consumer is obliged to immediately notify about the defect of the product, but not later than within 14 (fourteen) days after receipt of the order;

• A withdrawal form must be completed
• Shipments returned without an attached withdrawal form will be ignored until the said withdrawal form is received;
• Attach a document confirming the purchase (cashier's check, Internet bank printout or bill of lading issued by the courier);
• The completed return form must be sent to info@ratterbaits.com;
• The product in the original, undamaged packaging must be delivered or sent to the address of SIA Ratter Baits;
• SIA Ratter Baits reviews the application and in accordance with the legislation of the Republic of Latvia, within 10 (ten) working days, we send you a written response to the e-mail from which the application was sent;
• SIA Ratter Baits ”has the right to refuse to accept the returned product and not to return the money if the quality of the product, the original packaging has not been preserved, the term of performance of the right of withdrawal has been observed;
• SIA Ratter Baits undertakes to return the full value of the goods with one bank transfer to the buyer's bank account no later than within 30 (thirty) calendar days from the day when the Consumer has sent the completed goods return form;
• When returning or changing the product, the risk and costs of transportation are borne by the Consumer.
• When returning the goods, the money for transportation is not returned.
• If the product is exchanged for another, the Consumer pays for repeated delivery costs